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Shipping & Returns

SHIPPING

  • Orders ship for a flat rate of $9.97

  • Orders over $75 ship for free

  • Orders will be shipped within 2-3 business days and usually arrive within 5-7 business days

  • We also offer pickup ( In-store) during normal business hours


RETURN POLICY
Wrong product? Not right for your hair and skin?

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If you're not completely satisfied with a product for any reason, you can return it within 30 days!

 

We understand things happen, which is why NewMe Beauty Lounge is dedicated to making the return process beautifully simple. Return your new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase.

 

  • In order to complete the return, you must have a proof of purchase.

  • Your order confirmation e-mail and physical card are required to complete an in-store return and only in-store.

  • There is no fee to return or exchange your items


Exchanges

  • We cannot issue exchanges on orders made through https://www.newmebeautylounge.com/category/all-products

  • Customers wishing to replace their product with a new product should submit their original order for a return and refund and place a new, separate order for the new item.


Cancellations
If you placed an order that you would like to change or cancel, we will try our best to assist you. However, because our goal is to process and ship your order as quickly as possible, once an order has been packed and shipped, we will not be able to accommodate your cancellation request.

Order Discrepancies or Defective Items
For order discrepancies, or if your product is defective through no fault of your own, please contact us within 14 days of delivery. Contact customer service by phone,

 

 

We will request a picture of the order discrepancy/defect to be emailed to us. We may provide you with a shipping label to return the product and will then send you the correct product. If we cannot provide you with a replacement product, we will issue a refund on the method of payment used to process the order.

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